Frequently Asked
Questions

Creating a 01bet account is quick and straightforward. Visit the 01bet website and click the Register button. You will be asked to provide your full name, date of birth, email address, mobile number, and a secure password. After submitting the form, verify your email address via the confirmation link we send you. Once verified, you can log in and start exploring the platform. Before making your first real-money deposit or withdrawal, you will need to complete our KYC (Know Your Customer) verification by submitting a valid Philippine government-issued ID. You must be at least 21 years old to register.

The minimum age to register and play at 01bet is 21 years old. This is a strict legal requirement under Philippine law and PAGCOR regulations. We verify the age of every player during the KYC process. Any account found to belong to a person under 21 will be immediately suspended and all balances forfeited. If you know of a minor attempting to access 01bet, please contact us at [email protected] immediately.

01bet accepts the following valid Philippine government-issued IDs for KYC verification:

• Philippine Passport
• PhilSys National ID (ePhilID)
• UMID / SSS ID
• Driver's License (LTO)
• PRC Professional ID
• Voter's ID (COMELEC)

Please ensure your ID is valid, clearly photographed, and shows your full name, date of birth, and photo. KYC documents are processed within 24–48 hours on business days. Your documents are stored securely and used solely for identity and age verification.

On the 01bet login page, click " Forgot Password?" below the login form. Enter the email address linked to your 01bet account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] and we will assist you directly.

No. Each player is permitted to hold only one active 01bet account. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in your name without your knowledge, contact our support team immediately so we can investigate and resolve the issue.

You can update certain account details — such as your contact number, address, and communication preferences — directly from your account profile settings after logging in. Changes to your registered name or date of birth require additional verification and must be requested through our support team. This is to protect the integrity of your account and comply with our KYC obligations.

01bet supports the following payment methods for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card

Please note that credit card deposits for gambling are not accepted in compliance with current Philippine regulations. Cryptocurrency deposits are also not supported. All payment methods listed above are for informational purposes — 01bet is a static informational platform and does not process live transactions directly on this page.

The minimum deposit at 01bet is ₱100 for most payment methods including GCash and Maya. Bank transfer minimums may vary depending on your bank's own transfer limits. There is no maximum deposit limit set by 01bet, though your chosen payment provider may impose their own daily or transaction caps. We recommend checking your GCash or bank app for any applicable limits before initiating a large deposit.

GCash and Maya deposits are typically credited to your 01bet account instantly or within a few minutes. Bank transfers may take longer — usually 15 minutes to a few hours during business hours, and up to the next business day for transfers made on weekends or Philippine public holidays. If your deposit has not reflected after 2 hours, please contact our support team with your transaction reference number so we can investigate promptly.

01bet does not charge any fees on deposits. However, your payment provider — GCash, your bank, or your debit card issuer — may apply their own transaction fees or service charges. We recommend reviewing your provider's fee schedule before making a deposit. Any fees charged by third-party payment providers are outside 01bet's control and are not reimbursable.

No. All deposits must come from a payment account registered in your own name. Third-party deposits are not permitted and may result in account suspension pending investigation. This policy exists to protect players from fraud and to comply with anti-money laundering regulations in the Philippines. Withdrawals are also only processed back to the same account used for deposits.

To withdraw from your 01bet account, log in and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit.

Withdrawal processing times at 01bet are as follows:

• GCash / Maya: Typically 15 minutes to 1 hour after approval
• Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
• Debit Card: 1–5 business days depending on your card issuer

Withdrawal requests are reviewed by our finance team before processing. First-time withdrawals may take slightly longer due to additional verification steps. Requests submitted on weekends or Philippine public holidays are processed on the next business day.

The minimum withdrawal amount at 01bet is ₱200. There is no maximum withdrawal limit per transaction, though very large withdrawals may be subject to additional verification for security and compliance purposes. If you have a large balance you wish to withdraw, we recommend contacting our support team in advance so we can facilitate the process smoothly.

Withdrawals may be declined for several reasons, including:

• Incomplete KYC verification
• Unmet bonus wagering requirements
• Mismatch between your account name and payment account name
• Suspected fraudulent activity or security flag on your account
• Withdrawal amount below the minimum threshold

If your withdrawal was rejected, you will receive a notification explaining the reason. You can also contact our support team at [email protected] for clarification and assistance.

01bet offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before it can be withdrawn as cash. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw the associated winnings. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

If you have a valid 01bet promo code, you can enter it during the registration process or in the Promotions section of your account dashboard. Promo codes are case-sensitive and must be entered exactly as provided. Each promo code can typically only be used once per account. If your promo code is not being accepted, check that it has not expired and that you meet the eligibility criteria. Contact support if you continue to experience issues.

Yes. If you prefer to play without bonus restrictions, you can opt out of receiving bonuses in your account settings or by contacting our support team. Some players prefer this approach so that all winnings are immediately withdrawable without wagering requirements. Once you opt out, you will not receive automatic bonus credits on future deposits unless you opt back in.

01bet offers a wide variety of games for Filipino players, including:

• Slots: Hundreds of titles including Mahjong Ways, classic slots, video slots, and jackpot slots
• Live Casino: Live dealer baccarat, roulette, blackjack, and game shows streamed in real time
• Bingo: Online bingo rooms with multiple speed variants
• Sports Betting: PBA, NBA, UFC, boxing, football, and more
• Table Games: RNG versions of poker, blackjack, roulette, and baccarat

New games are added regularly. Check the 01bet lobby for the latest additions.

Yes. 01bet is fully optimised for mobile browsers on both Android and iOS devices. You can access the full platform — including all games, cashier functions, and account management — directly from your mobile browser without needing to download a separate app. The mobile experience is designed to be smooth and responsive, whether you are playing from Manila, Cebu, Davao, or anywhere else in the Philippines.

All games at 01bet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are independently audited by recognised testing laboratories. Live casino games are streamed from professional studios with real dealers and physical equipment, providing full transparency. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel.

Mahjong Ways is one of the most popular slot games at 01bet among Filipino players. It is a tile-based slot game inspired by the classic Asian mahjong game, featuring cascading reels, multipliers, and free spin bonus rounds. To play, simply select your bet size, spin the reels, and aim to land matching mahjong tile combinations across the paylines. The game is available on both desktop and mobile. Visit the Mahjong Ways page for a full guide.

Log in to your 01bet account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period to protect players from impulsive decisions. We strongly encourage all players to set these limits proactively — not just when problems arise. For more information, visit our Responsible Gaming page.

Self-exclusion suspends your 01bet account for a minimum of 6 months or permanently. To activate it, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your exclusion period, and confirm. Your account will be suspended within 24 hours. Self-exclusion cannot be reversed before the chosen period ends. If you need urgent assistance, contact us at [email protected]. Gambling is addictive. Know when to stop.

If gambling is negatively affecting your life or the life of someone you care about, help is available. In the Philippines, you can reach out to:

• National Center for Mental Health (NCMH) — crisis hotline available nationwide
• Gamblers Anonymous Philippines — free peer support groups in Metro Manila, Cebu, Davao, and other cities
• In Touch Community Services — free counselling and crisis intervention
• PAGCOR Responsible Gaming — the regulatory body overseeing responsible gaming standards
• 01bet Support Team — available 24/7 at [email protected]

Visit our Responsible Gaming page for more details. Gambling is addictive. Know when to stop.

01bet operates within the regulatory framework established by PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for overseeing gaming operations in the Philippines. We are committed to full compliance with all applicable Philippine gaming laws, anti-money laundering regulations, and responsible gaming standards. Our platform enforces the 21+ age restriction, KYC verification, and responsible gaming tools as required by regulation.