Privacy Policy
01bet Philippines

1 Introduction

01bet ("01bet," "we," "us," or "our") operates the online gaming platform accessible at https://01bet.asia. We are committed to protecting the personal information of every player who registers and plays on our platform, in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations.

This Privacy Policy describes the types of personal data we collect from you, the purposes for which we process that data, the parties with whom we may share it, and the rights you have in relation to your personal data. It applies to all users of the 01bet platform, including registered players, visitors to our website, and individuals who contact our support team.

2 Data We Collect

01bet collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

2.1 Registration Data

When you create a 01bet account, we collect:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile number
• Residential address (city, province, postal code)
• Username and password (stored in encrypted form)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering regulations and our licensing obligations, we may collect:

• Government-issued photo identification (Philippine passport, SSS ID, UMID, driver's license, PhilSys National ID, PRC ID, Voter's ID)
• Proof of address (utility bill, bank statement, or government correspondence)
• Selfie or live photo for identity confirmation
• Source of funds documentation where required by regulation

2.3 Financial Data

When you make deposits or request withdrawals, we collect:

• GCash or Maya account reference (mobile number)
• Bank account details (bank name, account number, account name) for bank transfer transactions
• Debit card details (card number, expiry date — stored in tokenized form only)
• Transaction history, amounts, and timestamps

2.4 Gaming Activity Data

• Game sessions, bets placed, wins, and losses
• Bonus and promotion usage
• Responsible gaming settings (deposit limits, session timers, self-exclusion status)

2.5 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser
• Pages visited, time spent, and navigation patterns
• Login timestamps and session duration

2.6 Communications Data

• Support chat transcripts and email correspondence
• Survey responses and feedback submissions
• Marketing preferences and opt-in/opt-out records

3 How We Use Your Data

01bet processes your personal data for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and securing your 01bet account; processing login and authentication.
Service Delivery	Enabling access to games, processing deposits and withdrawals, and crediting bonuses.
Identity Verification	Verifying your age (21+) and identity in compliance with KYC and AML obligations.
Fraud Prevention	Detecting and preventing fraudulent activity, money laundering, and unauthorized account access.
Legal Compliance	Meeting obligations under Philippine law, including the DPA, AMLA, and applicable gaming regulations.
Customer Support	Responding to your enquiries, resolving disputes, and improving support quality.
Responsible Gaming	Monitoring gaming patterns to identify problem gambling indicators and enforcing self-exclusion requests.
Marketing	Sending promotional offers and updates where you have given consent; you may opt out at any time.
Platform Improvement	Analysing usage data to improve platform performance, game selection, and user experience.

4 Legal Basis for Processing

01bet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (account management, payment processing, game access).
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations (KYC, AML, gaming regulations).
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

01bet does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

5.1 Service Providers

Third-party vendors who assist us in operating the platform, including payment processors (GCash, Maya, banking partners), identity verification providers, cloud hosting services, and customer support software providers. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

5.2 Game Providers

Licensed game developers and studios (such as Pragmatic Play, PG Soft, and similar providers) may receive limited technical data necessary to deliver game content and verify game outcomes. No financial or identity data is shared with game providers beyond what is technically required.

5.3 Regulatory Authorities

We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 01bet's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via email or a prominent notice on the platform.

6 Cookies & Tracking Technologies

01bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use include:

• Strictly necessary cookies: Required for the platform to function (session management, login authentication, security). These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and responsible gaming limits.
• Analytics cookies: Collect anonymised data about how players use the platform to help us improve performance and game selection.
• Marketing cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.

7 Data Retention

01bet retains your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following retention periods apply:

Data Category	Retention Period
Account registration data	Duration of account plus 5 years after closure
KYC / identity documents	5 years after account closure (AMLA requirement)
Transaction records	5 years (AMLA requirement)
Gaming activity logs	3 years after last activity
Support communications	2 years after resolution
Marketing consent records	Until consent is withdrawn, plus 1 year
Technical / access logs	12 months on a rolling basis

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

8 Your Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 01bet:

• Right to be informed: You have the right to know what personal data we collect and how we use it — which is the purpose of this Policy.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to data portability: You may request your personal data in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 13. We will respond to all verified requests within thirty (30) days.

9 Data Security

01bet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents.
• Password hashing using bcrypt with a minimum cost factor of 12.
• Multi-factor authentication (MFA) available for all player accounts.
• Regular penetration testing and vulnerability assessments by independent security firms.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• 24/7 security monitoring and automated anomaly detection.

10 Children's Privacy

The 01bet platform is strictly for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account belongs to a person under 21, we will immediately suspend the account, forfeit any balance in accordance with our Terms and Conditions, and delete the associated personal data.

If you believe that a minor has registered an account on the 01bet platform, please contact us immediately at [email protected] so that we can take prompt action.

11 International Data Transfers

01bet primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer your data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or game studios), we ensure that such transfers are subject to appropriate safeguards, including:

• Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission.
• Transfers only to jurisdictions that provide an adequate level of data protection as determined by the NPC.
• Your explicit consent where required by applicable law.

12 Changes to This Policy

01bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes will be communicated to registered players via email and/or a prominent notice on the platform at least seven (7) days before the changes take effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the 01bet platform after the effective date of any revision constitutes your acceptance of the updated Policy.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Subject line: "Data Privacy Request – [Your Registered Email]"
• Response time: Within 30 days of receipt of a verified request.

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you are not satisfied with our response.